Day 45：Part7 ダブルパッセージ②（2セット・10問）

本編：ダブルパッセージ問題演習（2セット・10問）

セット1（5問）

Questions 1-5 refer to the following job posting and email.

文書1：求人情報

POSITION: Customer Service Representative
COMPANY: NorthStar Communications
LOCATION: Chicago, IL
TYPE: Full-time
NorthStar Communications, a leading telecommunications provider, is seeking an experienced Customer Service Representative to join our downtown Chicago office.
Requirements:
• Minimum 2 years of customer service experience
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work flexible hours, including evenings and weekends
• Bachelor’s degree preferred but not required
Benefits:
• Competitive salary ($38,000 – $45,000, depending on experience)
• Health, dental, and vision insurance
• 15 days of paid time off per year
• Employee discount on all NorthStar services
• Professional development opportunities
Application Deadline: November 15
To apply, submit your resume and cover letter to careers@northstar.com.

文書2：メール

From: Michael Torres
To: careers@northstar.com
Date: November 8
Subject: Application for Customer Service Representative Position
Dear Hiring Manager,
I am writing to apply for the Customer Service Representative position advertised on your website. I believe my qualifications and experience make me an ideal candidate for this role.
I have over three years of experience working in customer service at Pacific Wireless, where I handled an average of 60 customer inquiries per day via phone, email, and live chat. During my time there, I consistently received customer satisfaction ratings above 95% and was named Employee of the Quarter twice.
I am proficient in all Microsoft Office applications and have additional experience with Salesforce CRM software. I hold a bachelor’s degree in Business Administration from the University of Illinois.
I am available to start as early as December 1 and am comfortable working flexible hours, including evenings and weekends. I have attached my resume for your review.
Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to the NorthStar team.
Sincerely,
Michael Torres
(312) 555-9876

Q1. What type of company is NorthStar Communications?
(A) A marketing agency
(B) A telecommunications company
(C) A software development firm
(D) A financial services provider

→ (B)
→ 求人：”a leading telecommunications provider“

Q2. What is NOT listed as a requirement for the position?
(A) Customer service experience
(B) Communication skills
(C) A bachelor’s degree
(D) Ability to work flexible hours

→ (C)
→ NOT問題。求人に “Bachelor’s degree preferred but not required“（好ましいが必須ではない）→ 必須条件ではない

Q3. How long has Michael Torres worked in customer service?
(A) Less than 2 years
(B) Exactly 2 years
(C) More than 3 years
(D) More than 5 years

→ (C)
→ メール：”I have over three years of experience”

Q4. Based on both documents, does Michael Torres meet the requirements for the position?
(A) No, because he lacks customer service experience.
(B) No, because he cannot work flexible hours.
(C) Yes, he meets all the listed requirements.
(D) Yes, but only if he obtains a bachelor’s degree.

→ (C)
→ 照合問題。求人の要件と照合：✓ 3年の経験（2年以上）、✓ コミュニケーションスキル（95%の満足度）、✓ Microsoft Office、✓ フレキシブルな勤務可能、✓ 学士号あり → すべて満たす

Q5. What is suggested about Michael Torres’s potential salary?
(A) It would be below $38,000.
(B) It would likely be at the higher end of the range.
(C) It would be exactly $45,000.
(D) It is not possible to determine from the information given.

→ (B)
→ 推測問題。求人：”$38,000 – $45,000, depending on experience“。Michaelは3年以上の経験＋高い実績（Employee of the Quarter 2回）→ 経験豊富なため、レンジの上の方になる可能性が高い

セット2（5問）

Questions 6-10 refer to the following notice and email.

文書1：ワークショップ告知

PROFESSIONAL DEVELOPMENT WORKSHOP
“Effective Leadership in the Modern Workplace”
Date: Thursday, October 24
Time: 9:00 A.M. – 4:00 P.M.
Location: Harbor Conference Center, Room 301
Instructor: Dr. Patricia Gomez, author of “Leading with Purpose”
This full-day workshop is designed for mid-level managers and team leaders who want to strengthen their leadership skills. Topics covered include:
• Building high-performance teams
• Managing conflict in the workplace
• Effective communication strategies
• Motivating employees through change
Registration: $250 per person (includes lunch and materials)
Early bird discount: $200 if registered before October 1
Group discount: 10% off for groups of 3 or more from the same company
Space is limited to 30 participants. Register online at www.harborcc.com/workshops.
Cancellation policy: Full refund if canceled 7 or more days before the event. 50% refund for cancellations within 7 days. No refund for no-shows.

文書2：メール

From: David Nakamura, Training Coordinator
To: l.chen@brightfuture.com; s.patel@brightfuture.com; k.wong@brightfuture.com
Date: September 25
Subject: Leadership Workshop Registration
Hi Lisa, Sanjay, and Kevin,
As discussed in last week’s management meeting, I have registered the three of you for the “Effective Leadership in the Modern Workplace” workshop on October 24.
I registered today to take advantage of the early bird pricing. Combined with the group discount, the total cost for all three registrations comes to $540.
The workshop runs from 9:00 A.M. to 4:00 P.M. at the Harbor Conference Center. Lunch and all course materials are included, so you won’t need to bring anything except a notepad and pen.
Please block off the entire day on your calendars. If any of you need to cancel, please let me know at least one week before the event to avoid any penalties.
Best,
David Nakamura

Q6. Who is Dr. Patricia Gomez?
(A) A company CEO
(B) The workshop instructor
(C) A training coordinator
(D) A conference center manager

→ (B)
→ 告知：”Instructor: Dr. Patricia Gomez”

Q7. How much did each person pay for the workshop?
(A) $180
(B) $200
(C) $225
(D) $250

→ (A)
→ 照合問題。メール：”total cost for all three registrations comes to $540″ → $540 ÷ 3 = $180/人。
→ 計算の確認：早割$200 × グループ割引10%off = $200 × 0.9 = $180/人 × 3人 = $540 ✓

Q8. When did David register for the workshop?
(A) Before October 1
(B) On October 1
(C) After October 1
(D) On October 24

→ (A)
→ メールの日付はSeptember 25。告知の早割条件は “before October 1” → 9月25日は10月1日より前 → (A)

Q9. What should the participants do if they need to cancel?
(A) Contact Dr. Gomez directly
(B) Notify David at least one week before the event
(C) Submit a cancellation form online
(D) Pay a cancellation fee of $50

→ (B)
→ メール：”If any of you need to cancel, please let me know at least one week before the event“

Q10. Based on both documents, what would happen if Lisa Chen cancels on October 20?
(A) She would receive a full refund.
(B) She would receive a 50% refund.
(C) She would receive no refund.
(D) She would need to find a replacement.

→ (B)
→ 照合問題。10月20日にキャンセル → イベントは10月24日 → 4日前 → 7日以内。告知のキャンセルポリシー：”50% refund for cancellations within 7 days”

精読課題：セット1の文書2（Michaelのメール）を精読する

文1： I have over three years of experience working in customer service at Pacific Wireless, where I handled an average of 60 customer inquiries per day via phone, email, and live chat.

精読：
→ I have over three years (of experience) (working (in customer service) (at Pacific Wireless)), where I handled an average (of 60 customer inquiries) (per day) (via phone, email, and live chat).
→ 骨格：I have three years of experience.
→ 訳：「パシフィック・ワイヤレスのカスタマーサービスで3年以上の経験があり、電話、メール、ライブチャットを通じて1日平均60件の顧客からの問い合わせに対応していました。」

文2： During my time there, I consistently received customer satisfaction ratings above 95% and was named Employee of the Quarter twice.

精読：
→ (During my time there), I consistently received customer satisfaction ratings (above 95%) and was named Employee (of the Quarter) twice.
→ 骨格：I received ratings and was named Employee.
→ 訳：「在職中、一貫して95%以上の顧客満足度を獲得し、2度にわたり四半期最優秀社員に選ばれました。」

文3： I am available to start as early as December 1 and am comfortable working flexible hours, including evenings and weekends.

精読：
→ I am available (to start as early as December 1) and am comfortable (working flexible hours, including evenings and weekends).
→ 骨格：I am available and am comfortable.
→ 訳：「12月1日から勤務可能であり、夕方や週末を含むフレキシブルな勤務時間にも対応できます。」

自分でもやってみましょう： セット2の告知文からキャンセルポリシーの部分を精読してみてください。

解答一覧

Q	正解	情報源	設問タイプ
1	B	求人	詳細
2	C	求人	NOT
3	C	メール	詳細
4	C	両方	照合
5	B	両方	推測（照合）
6	B	告知	詳細
7	A	両方	照合（計算）
8	A	両方	照合
9	B	メール	詳細
10	B	両方	照合

照合問題が10問中5問（Q4, Q5, Q7, Q8, Q10）。 ダブルパッセージでは約半分が照合問題です。

単語学習（Day 45）

Day 45の単語（27語）：

#	英語	意味	一言メモ
1189	telecommunications	通信	Q1。”telecommunications provider”
1190	representative	代表者、担当者	Q1。”Customer Service Representative”
1191	verbal	口頭の	Q1。”verbal communication”（口頭コミュニケーション）
1192	proficiency	熟練度	Q1。”proficiency in Microsoft Office”
1193	flexible	柔軟な	Q1。”flexible hours”（柔軟な勤務時間）
1194	preferred	好ましい	Q2。”preferred but not required”
1195	dental	歯科の	“dental insurance”（歯科保険）
1196	vision	視力の	“vision insurance”（視力保険）
1197	qualification	資格、能力	Q3。”my qualifications”
1198	handle	対処する	Q3。”handled 60 inquiries”（60件に対応した）
1199	consistently	一貫して	Q4。”consistently received high ratings”
1200	CRM	顧客関係管理	“Salesforce CRM software”
1201	administration	管理、経営	“Business Administration”（経営学）
1202	contribute	貢献する	Q5。”contribute to the team”
1203	mid-level	中間管理職の	Q6。”mid-level managers”
1204	conflict	対立	“managing conflict”（対立の管理）
1205	motivate	動機づける	“motivating employees”（従業員を動機づける）
1206	early bird	早期の	Q7。”early bird discount”（早期割引）
1207	take advantage of	〜を利用する	Q8。”take advantage of the pricing”
1208	combined with	〜と組み合わせて	Q7。”combined with the group discount”
1209	block off	予定を空ける	Q9。”block off the entire day”（丸1日予定を空ける）
1210	penalty	ペナルティ	Q9。”avoid any penalties”
1211	no-show	無断欠席	Q10。”No refund for no-shows”
1212	strengthen	強化する	“strengthen leadership skills”
1213	instructor	講師	Q6。”workshop instructor”
1214	notepad	メモ帳	“bring a notepad”（メモ帳を持ってくる）
1215	ideal	理想的な	“ideal candidate”（理想的な候補者）

やり方（まとめ）

順番	内容	時間
①	2セット10問を解く＋解説を読む	25〜35分
②	精読課題（3文）	10〜15分
③	単語復習＋新規	20分
	合計	約55〜70分